Security, privacy and accessibility at Metrickle
What Metrickle collects, how it is protected, who can see it and how to delete it, written to match what the product does today.
Read the details
Security
Hosting, sign-in and sessions, workspace roles, API tokens and how data is sent to Metrickle.
Data and privacy
What is collected about your visitors, what is never stored, cookieless mode, session replay and deletion.
Accessibility statement
Our WCAG 2.2 AA target for metrickle.com and the dashboard, known limitations and how to report a barrier.
How Metrickle handles your data
Facts about how the product works today. Each one is explained on the pages above.
Where data is stored
Analytics data (events, the session replay index, replay recordings, feedback screenshots and heatmap page snapshots) is stored per workspace in one location, in Cloudflare D1 and R2. By default that storage has no jurisdiction restriction, so Cloudflare decides where it sits.
EU data location for Enterprise workspaces is being set up and is not live yet. Email chris@metrickle.com if you need it, and we will confirm when it is available before any of your data arrives.
Wherever analytics data is stored, account details (sign-in, workspaces, members, billing), app and survey settings, feedback text and study participants' contact details are kept in one global account database.
Privacy policy, terms and DPA
Metrickle's privacy policy, terms of service, data processing agreement and list of subprocessors are coming soon. They will be linked from this page and the site footer when they are published.
Until then, the pages above describe how the service works. They are not a contract.
For legal questions, email legal@metrickle.com. For privacy and data protection requests, email privacy@metrickle.com.
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